Classify the request
A reusable skill shaped around you
Policy-linked support replies
LiFoli Works drafts support replies with the applicable policy, similar cases, and escalation notes for approval.
Attach customer context and policy version
Draft the reply with evidence
Escalate only exceptions
What Foli learns by watching
- Priority and escalation rules by issue type
- Trusted policy docs and past exceptions
- Brand tone, compensation range, and pre-send approval
What arrives for your review
- Intent and urgency label
- Policy evidence pack
- Reply draft
- Escalation notes
What LiFoli already understands
The structure this work already shares.
Support classifies intent and urgency, checks customer state and current policy, answers, then records resolution and recurrence causes.
Every run leaves the evidence, the exceptions, and your corrections behind, so the next one starts closer to your way.
From observed work to the next run
The skill Foli builds for your team.
A support skill that finds applicable policy and customer context, then asks people only about exceptions.
- Asks instead of guessing when this run differs from the last one
- Stops before anything is sent, submitted, or paid
- Leaves the evidence and the open exceptions attached to every result
FAQ
What teams ask before they start
Does LiFoli already understand Customer support work?
Support classifies intent and urgency, checks customer state and current policy, answers, then records resolution and recurrence causes. A support skill that finds applicable policy and customer context, then asks people only about exceptions.
How far does Foli take Customer support work on its own?
Foli gathers the sources, cross-checks them, drafts the output, and lists every exception it could not resolve. Compensation, account changes, and sensitive replies need support approval.
How does observed work become automation?
Foli does not only record clicks. It structures inputs, steps, judgments, exceptions, approvals, and completion criteria into a reviewable skill. A support skill that finds applicable policy and customer context, then asks people only about exceptions.
What if the workflow changes?
When inputs, screens, or rules diverge from the last run, Foli asks instead of guessing. Your corrections become part of the next skill.
Shape one workflow first
Automate one repeat task with approval still in your hands.
We confirm your current steps, judgment points, and the first skill Foli should prepare.